Organic Delights Sdn Bhd wants you to be completely satisfied with your purchase.
1. Eligibility for Refunds or Returns
- Items must be unused, unopened, and in original condition
- Food products must be returned within 3 days of delivery if defective or damaged
2. Non-Returnable Items
- Opened food products
- Perishable items after delivery
- Household items used or altered
3. Refund Process
- Contact us via email to request a refund
- Provide your order number, product details, and reason for return
- Once approved, the refund will be processed to your original payment method within 7–10 business days
4. Exchange Policy
- Exchanges are possible only for defective or damaged items
- Contact us immediately after delivery for exchange instructions
5. Shipping Cost
- Shipping fees are non-refundable unless the product is damaged or incorrect